General provisions
Our platform provides online entertainment in the form of casino games, slots, live dealer tables and related services via a mobile app for Android and iOS. The services are accessible exclusively to persons aged 18 years or older. Users are themselves responsible for complying with local laws and regulations regarding online gambling in their jurisdiction.
- Participation is only permitted for adults aged 18 and over
- Use of the platform in countries where online gambling is prohibited is at your own risk
- One account per person, per household and per IP address
- Providing false or misleading information leads to immediate account termination
Account registration
When creating an account, you are required to provide accurate, complete and up-to-date information. We reserve the right to request identity verification (KYC) before withdrawals are approved. Correctly managing login details and passwords is the responsibility of the user, and all activity that takes place through an account is attributed to the account holder.
Deposits and withdrawals
The platform uses advanced payment technologies, including encrypted transactions via credit cards, e-wallets and cryptocurrency payments, to make fast and efficient deposits and withdrawals possible. The minimum deposit is €10, and 89% of withdrawals are processed within 15 minutes. All transactions are subject to identity checks and anti-money laundering procedures in accordance with the licence conditions.
- The minimum deposit amount is €10, depending on the chosen method
- Withdrawals are processed after successful KYC verification
- We charge no fees for transactions, except for fees from external payment providers
- Suspicious or fraudulent transactions may be cancelled or investigated
Bonuses and promotions
All bonuses, free spins and promotions are subject to specific conditions, including wagering requirements, maximum payout limits and validity periods. Abusing bonuses, promotions or systems is not permitted. We reserve the right to withdraw bonus funds and restrict accounts in case of suspected bonus abuse, multi-accounting or strategic betting aimed solely at exploiting promotions.
Responsible gaming
We strive to provide a secure and responsible gaming environment. Participation in gambling involves financial risks, and users are encouraged to play responsibly. Via the app, players can set deposit, loss and session limits, or activate a temporary or permanent self-exclusion. We work together with organisations such as GambleAware, GamCare and Gamblers Anonymous for further support.
Liability
All content and services are provided “as is”, without any express or implied warranties. Despite our efforts, we cannot guarantee uninterrupted access or error-free operation of the mobile app or website. We are not liable for any losses, direct or indirect, arising from the use of the platform, technical failures, network errors or interruptions caused by third parties.
Prohibited conduct
- Creating multiple accounts by one person
- Use of automated software, bots or scripts
- Manipulation of games, bonuses or payment systems
- Money laundering or other financial offences
- Sharing account details with third parties
- Using VPNs to circumvent geographical restrictions
Account restrictions and termination
We reserve the right to restrict, suspend or terminate accounts in the event of a breach of these terms, suspected fraud, money laundering risks or when a player shows irresponsible gaming behaviour. In such cases, balances may be frozen during an investigation. Players have the right to close their account voluntarily via customer service.
Intellectual property
All content on the Dreambet platform, including logos, texts, images, software and game mechanics, is protected by copyright and other intellectual property rights. Copying, distributing or commercially using this content without express written permission is not permitted.
Changes to the terms
We reserve the right to change these terms and conditions at any time. It is the user’s responsibility to check this page regularly for updates. By continuing to use the website or the mobile app, you agree to the most recent version of these terms. Important changes are announced by email or in the app where possible.
Applicable law and complaints
These terms and conditions are governed by the law of Curaçao. Disputes arising from the use of the platform fall under the jurisdiction of the Curaçao Gaming Authority. Complaints can initially be submitted to our 24/7 customer service via the app or by email. If a complaint is not resolved satisfactorily, it can be referred to the licence issuer.