Privacy Policy

Dreambet respects your privacy and is committed to protecting your personal data. In this privacy policy we explain which data we collect, how we use it and which rights you have with regard to your data. The platform is operated by NewEra B.V., based at Scharlooweg 39, Willemstad, Curaçao, with registration number 157707, under licence OGL/2024/181/0181 from the Curaçao Gaming Authority. By using our website and mobile app, you agree to this policy.

Which data we collect

We collect various types of personal data that are necessary for providing our services and for complying with our legal obligations as a licensed operator. The collection takes place when you create an account, make a deposit, use our app or contact our customer service.

Identification data, such as name, date of birth, nationality and address
Contact details, including email address and phone number
Payment data, such as credit card information, e-wallet details and cryptocurrency wallet addresses
Verification documents, including proof of identity and proof of address for KYC purposes
Technical data, such as IP address, device information, operating system and app version
Usage data, including gaming history, transaction history and session duration

How we use your data

Your data is used for specific and legitimate purposes related to the operation of the platform. We do not sell personal data to third parties and use your information exclusively within the limits of the applicable legislation.

Providing and managing our casino services via the app
Processing deposits, withdrawals and bonus transactions
Carrying out identity verification (KYC) and anti-money laundering checks (AML)
Safeguarding the security and integrity of the platform
Providing customer service and answering questions
Sending transactional and, after consent, promotional communication
Improving our services on the basis of anonymised usage statistics

Legal basis for processing

We process your data on the basis of various legal grounds, including the performance of a contract (your user account), compliance with legal obligations under our gambling licence, your explicit consent for marketing purposes and our legitimate interest in fraud prevention and platform security.

In accordance with the General Data Protection Regulation (GDPR), you have various rights with regard to your personal data. We aim to handle all requests within 30 days.

Right of access, you can request which data we hold about you
Right to rectification, incorrect or incomplete data can be corrected
Right to erasure, you can request the deletion of your data, subject to statutory retention obligations
Right to restriction, you can restrict the processing of your data in certain situations
Right to data portability, you can receive your data in a structured format
Right to object, you can object to certain forms of processing, including direct marketing
Right to lodge a complaint, with the competent supervisory authority

If you wish to exercise these rights, you can contact our privacy team via the customer service in the app or by email. We will handle your request as quickly as possible.

Retention periods

We do not keep personal data longer than necessary for the purposes for which it was collected. Under our licence conditions and anti-money laundering legislation, we are obliged to keep certain transaction and verification data for at least five years after the closure of an account. Marketing preferences are kept for as long as you are an active user or until you withdraw your consent.

Data security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. Our infrastructure is equipped with military-grade security standards and is regularly tested by independent experts.

256-bit SSL encryption for all data transmission
Secured storage on servers with 24/7 monitoring
Monthly security audits by external parties
Biometric authentication on compatible mobile devices
Role-based access restriction for employees
Encrypted backups and disaster recovery protocols

We share your data exclusively with carefully selected third parties that are necessary for providing our services, such as payment processors, KYC verification agencies, game providers and hosting partners. Besides this, we may share data with supervisory authorities when this is legally required, for example in response to requests from the Curaçao Gaming Authority or in case of suspected money laundering.

Cookies and tracking technologies

Our website and mobile app use cookies and similar technologies to improve the user experience, save preferences and collect statistics. You can adjust your cookie preferences at any time via our cookie banner or via your browser settings. For more information, we refer you to our cookie statement.

Functional cookies, necessary for the operation of the platform
Preference cookies, for saving language and interface choices
Statistical cookies, for anonymous usage analyses
Marketing cookies, only activated after explicit consent

International data transfers

Since our operator is based in Curaçao, your data may be transferred to countries outside the European Economic Area. In such cases, we make sure that appropriate safeguards are applied, such as standard contractual clauses, to guarantee an equivalent level of protection as prescribed by the GDPR.

Data of minors

Our services are aimed exclusively at persons aged 18 and over. We do not knowingly collect data from minors. If we establish that an account has been created by a minor, the account is closed immediately and the data is deleted, subject to statutory retention obligations.

Changes to this policy

We reserve the right to change this privacy policy at any time in order to comply with changing legislation or operational needs. We recommend that you check this page regularly for updates. Important changes are announced by email or via a notification in the app where possible. By continuing to use our services, you agree to the most recent version of this policy.